Ionian Villas Terms & Conditions

Booking & Payment: Availability, the applicable price and any other terms will be confirmed at the time of booking together with the applicable deposit. The deposit paid will not be refundable unless agreed by Ionian Villas.

The lead name must be authorised to make the booking on behalf of all party members and accepts the following contract terms on behalf of everyone named in the booking.

A binding contract between Ionian Villas and the lead name will come into existence when we have confirmed your booking in writing (which includes e-mail) following receipt of your cleared funds for the full amount of the payment due at the time of booking plus a signed booking form.

The balance of your booking cost will be due at least 8 weeks before your rental start date. We will send you a reminder 10 weeks before the rental start date. Where you book 8 weeks or less before the start date, full payment of the total cost must be made at the time of booking.

The applicable price of your chosen Property will be as confirmed at the time a booking is requested. You accept that all prices advertised are subject to change from time to time and without notice until acceptance of your booking has been confirmed by us.

The price includes gas, electricity, water, weekly linen change plus any maid service as specified and any other extra included services specified at the time of booking. There may be an additional charge in the event of excessive usage of any included service.

Local tourist and other taxes may be payable in addition to the cost of your booking.

Insurance: It is a condition of booking that all our clients have valid insurance, including health and repatriation cover, when they travel.

Property damage: Should you be responsible for damage to or loss of any item of the property inventory during your occupation of the property, a charge will be made to cover the cost of repair or replacement.

If a security deposit is required (this will be stated on the website property page) the deposit must be paid at the same time as the final payment of the booking cost. Any security deposit will be held by Ionian Villas on behalf of the Property Owner and will be returned to the lead name within 3 weeks of the end of your stay, less any deductions which may be required by the Owner to cover the cost of any damage/breakage/loss.

Force Majeure – Circumstances Beyond our Control: Ionian Villas cannot be held liable or pay any compensation, reimburse expenses, or cover losses for any amount or otherwise accept responsibility if, as a result of circumstances beyond our control, we have to change your accommodation after booking. When we refer to circumstances beyond our control, we mean any event that we could not foresee or avoid, even after taking all reasonable care. Such circumstances will usually include, but are not limited to, war, threat of war, airport closures, epidemic, natural or nuclear disaster, terrorist activity, civil unrest, industrial dispute, bad weather (actual or threatened), and significant building work ongoing outside of your accommodation.

In the event of any breakdown or failure of mechanical equipment such as pumps, boilers, etc. or any problems with public utilities (such as water and electricity) or any noise disturbance, please advise the Property Owner/Owner’s Representative/caretaker and Ionian Villas. Ionian Villas will do all it can to resolve any such problems but will not have any liability.

If Ionian Villas has to cancel your booking, you will be informed without delay and will be offered the choice of an alternative property or a full refund of all monies paid. Provided that Ionian Villas complies with these conditions to the best of its ability, the Company will not be liable for any breach of contract and subsequent claim that may arise as a result of inconveniences suffered. Ionian Villas will not be liable for any claim made against it, if you arrange alternative accommodation without prior consultation and agreement in writing from Ionian Villas.

Your responsibility: It is your responsibility to obtain and bring all documents required for your holiday and to ensure these are in proper order. The lead name must ensure that all party members have adequate travel insurance cover, a valid passport and any necessary visas. Insurance cover is advised for loss, damage or theft of personal property as this is not covered by the Property Owner’s house insurance.

It is your responsibility to keep all children and adults at the Property safe, especially around water. Neither Ionian Villas nor the Property Owner will be held responsible for any accident that might occur as a result of you not being vigilant either inside or outside the Property. Children must be supervised by a responsible adult in the swimming pool at all times.

Cancellation: If you are forced to cancel your booking, you must notify Ionian Villas either by recorded or registered mail or by email. Cancellation takes effect on the date we receive your written notification. You will be liable to pay the following cancellation charges (as a percentage of total booking cost):

More than 60 days before rental start date: booking deposit (30%) only

60 – 40 days before rental start date: 40%
39 – 22 days before rental start date: 60%
21 – 15 days before rental start date: 80%
14 – 0 days before rental start date: 100%

Any alteration to the booking (such as accommodation or date change) will be treated as a cancellation of the original booking (attracting cancellation charges) and as a new booking.

Complaints: During your holiday, any problem with the accommodation must be reported to the property owner, caretaker or Ionian Villas manager. If the problem remains unresolved you should contact us (you will be provided with a 24 hour contact number for Ionian Villas). Compensation payments will only be considered where it is proven that any reported problem had a prolonged or major impact on the enjoyment of the accommodation booked. Ionian Villas cannot accept liability for causes of dissatisfaction which are not notified by you within 10 days of the completion of the booked holiday.

Accommodation Occupancy: Our website shows the maximum number of persons that may stay in each property. This number may not be exceeded unless prior permission is sought and, if the property owner asks for an extra charge to be levied, a supplementary payment made.

Pets are not permitted at any property unless prior permission is given by Ionian Villas.

Data Protection: Personal booking Information will only be passed on to the Property Owner and to the relevant suppliers of your transfer arrangements (our island managers). The information may also be provided to public authorities such as customs or immigration if required by them, or as required by law.

Governing Law and Jurisdiction: This contract and any matters arising from it are governed by the law of England and Wales and are subject to the exclusive jurisdiction of the courts of England and Wales.