Covid-19

The possibilities for overseas holiday travel, during this period of uncertainty, are changing from day to day. It would be difficult therefore to answer all travel related questions on our website.

For all future bookings, please contact us to discuss your requirements so that we can let you know the details of how flexible we can be, on behalf of each property owner, to give you peace of mind and confidence that you will be looked after professionally and personally.

For 2021 bookings, we still ask for a 30% deposit to confirm a booking but this deposit can be carried over (less an admin charge of £50) to a deferred 2022 booking if travel in 2021 is prevented by Foreign & Commonwealth Office advice or a cancelled flight. It is advised that you check with your travel insurance provider that you can claim for a payment refund if this is a preferred option.

Our villa owners have considerable expenses to open and maintain their villas, most tend to employ maids, pool maintenance person, gardener and caretaker for the whole season. It is for this reason that we are applying a charge of £50 if the deposit is carried over to a deferred 2022 booking.

We understand that you may have questions concerning your planned holiday to the Ionian and we have given answers (below) to concerns about what would happen if the UK government's Foreign, Commonwealth and Development Office (FCDO) advises against ‘all but essential travel’ to Greece.

Insurance: It is a condition of booking that all our clients have valid insurance, including health and repatriation cover, when they travel.

What happens if the Foreign, Commonwealth and Development Office advise against ‘all but essential travel’ to Greece?

If the FCDO advises against ‘all but essential travel’ within 14 days of your departure, we will contact you by telephone to discuss the options for the deferral of your booking to a date later in the season or to travel in 2022. A revised quotation would be provided.

If you are in the Ionian, we and our island managers will do all we can to help you arrange your return from Greece.

What happens if Greece requires me to quarantine on arrival in the country?

We appreciate that it would not be a ‘holiday’ if you were required to self-isolate or quarantine on arrival in Greece. In this instance we would treat the situation as if it was a change to the advice issued by the Foreign, Commonwealth and Development Office, and the option to defer your booking would apply.

What happens if I test positive for the Coronavirus (Covid-19) prior to departure?

If you or a member of your party test positive, or are displaying symptoms, for the Coronavirus (Covid-19) within 14 days of departure, you MUST declare this and accept that you are unable to travel on holiday. Members of your party who are not subject to the government’s quarantine rules are permitted to travel.

You should ensure that your travel insurance covers you for cancelling a booking for reasons surrounding Covid-19. In this instance your policy should authorise a claim of the full monies paid to us.

What happens if I test positive for the Coronavirus (Covid-19) on arrival or whilst on holiday?

Most countries have adopted randomised testing of passengers on arrival. In Greece, those tested will be notified within 24 hours should the result return positive. In this instance travellers are required to quarantine, and we would do all we can to help you arrange your return from Greece at the earliest possible opportunity.

What happens if my home town is placed on a localised lockdown by the UK government and I am restricted from travelling?

If you wish to cancel your holiday due to such an event, our standard cancellation terms and conditions would apply and you would be required to make a claim on your travel insurance. You should ensure that your travel insurance covers cancellation for reasons surrounding Covid-19.

Can I defer my holiday?
If you wish to defer your trip, outside of the aforementioned exceptions, we will do all we can to make this possible for you but it may not always be possible without incurring cancellation fees.

Any requested deferrals will be taken on a case-by-case basis and revised quotations provided if applicable. Any alteration requested within eight weeks of departure will be treated as a cancellation of the original booking (attracting cancellation charges) and a new booking made.

If you are unsure about any aspect of a future holiday to the Ionian, call us on 01243 820928 or email us at enquiries@ionian-villas.co.uk.


David, Alex, Vivienne & Catherine Watrous